Question 1

What is e-waste?

Accepted Answer

E-waste refers to discarded electrical or electronic devices such as computers, laptops, phones, printers, batteries, cables and other electronics no longer in use. In India, e-waste is regulated under the E-Waste (Management) Rules 2022. Ewaste Kochi ensures all collected e-waste is recycled in an environmentally responsible, CPCB-authorized manner.

Question 2

Why should I recycle my e-waste?

Accepted Answer

Recycling e-waste prevents toxic materials (lead, mercury, cadmium) from contaminating the environment, recovers valuable metals (gold, copper, palladium), ensures secure data destruction, and keeps you compliant with India's E-Waste Rules 2022. It also contributes to a circular economy and reduces pollution in Kerala.

Question 3

Is Ewaste Kochi government authorized?

Accepted Answer

Yes, Ewaste Kochi is fully authorized by the Central Pollution Control Board (CPCB) and registered with the Kerala State Pollution Control Board (KSPCB). We hold ISO 14001:2015 Environmental Management and ISO 9001:2015 Quality Management certifications.

Question 4

Do you provide free e-waste pickup in Kochi?

Accepted Answer

Yes, we provide 100% free doorstep e-waste pickup from homes, offices, and businesses anywhere in Kochi. There is no minimum quantity, no transport charges, and no hidden fees. Call or WhatsApp 75 0055 5454 to schedule. Same-day pickup available if booked before 2 PM.

Question 5

How do I schedule a free e-waste pickup?

Accepted Answer

To schedule a free e-waste pickup in Kochi: (1) Call or WhatsApp 75 0055 5454, or fill the online booking form at ewastekochi.com/contact/. (2) Tell us what items you have and your location. (3) We confirm your slot within 30 minutes. (4) Our team arrives at your scheduled time anywhere in Kochi.

Question 6

What areas in Kochi do you cover for pickup?

Accepted Answer

We cover all areas across Kochi and Kerala including Kakkanad, Edappally, Fort Kochi, Kalamassery, Aluva, Palarivattom, Vyttila, Tripunithura, Ernakulam, Kaloor, Kadavanthra, Angamaly, Thrissur, Kozhikode, Thiruvananthapuram, and all other cities in Kerala.

Question 7

Is same-day e-waste pickup available in Kochi?

Accepted Answer

Yes, same-day e-waste pickup is available in most areas of Kochi. Book before 2 PM for same-day service. WhatsApp 75 0055 5454 for the fastest response. Our team typically arrives within 3–4 hours of confirmation.

Question 8

How do you ensure data security?

Accepted Answer

We use certified data destruction methods including DoD 5220.22-M multi-pass data wiping for hard drives and SSDs, and physical shredding for maximum security. All destruction is documented and a verifiable Certificate of Data Destruction is issued for every device, meeting NIST 800-88 and DPDP Act 2023 standards.

Question 9

Will I receive a data destruction certificate?

Accepted Answer

Yes. We provide a Certificate of Data Destruction for every device, documenting the destruction method, device serial numbers, date, and technician details. These certificates are accepted for corporate audits, DPDP Act compliance, and regulatory submissions. Available digitally within 24 hours of processing.

Question 10

What is ITAD and does my business need it?

Accepted Answer

ITAD (IT Asset Disposition) is the secure, compliant process of decommissioning retired IT equipment — including data destruction, asset valuation, and environmentally responsible disposal. Any company retiring computers, servers, phones, or networking gear needs ITAD to comply with the DPDP Act 2023, IT Act 2000, and E-Waste Rules 2022, and to prevent data breaches from discarded devices.

Question 11

What types of e-waste do you accept?

Accepted Answer

We accept all types of electronic waste: laptops, desktops, servers, mobile phones, tablets, monitors, TVs, printers, scanners, UPS units, networking equipment (routers, switches), batteries (laptop, mobile, UPS, inverter, industrial), ACs, washing machines, refrigerators, and all home and office electronic appliances — working or non-working.

Question 12

Do you accept damaged or non-working electronics?

Accepted Answer

Yes. We accept all e-waste regardless of condition — working, damaged, broken, or completely non-functional. Even items that appear worthless often contain valuable recyclable components. There is no condition requirement for free pickup.

Question 13

How is the scrap price of electronics determined?

Accepted Answer

E-waste scrap prices are based on current metal market rates (copper, gold, aluminium), the device type, model, age, and working condition. We provide transparent quotes upfront with no hidden deductions. Our prices are updated regularly to match prevailing rates — typically ₹200–₹800/kg for general e-scrap, and higher for laptops and phones.

Question 14

How do you make payments for e-waste?

Accepted Answer

Payment is made instantly at the time of pickup via cash, UPI (GPay, PhonePe, Paytm), NEFT/IMPS bank transfer, or cheque for larger amounts. We provide a payment receipt for every transaction.

Question 15

What compliance documents does Ewaste Kochi provide?

Accepted Answer

We provide: Certificate of Data Destruction (device-specific, serialized), EPR (Extended Producer Responsibility) certificates, weight certificates, pickup acknowledgement receipts, GST invoices, and complete chain-of-custody documentation. All documents meet CPCB, KSPCB, and DPDP Act 2023 requirements.

Question 16

What is your e-waste recycling process?

Accepted Answer

Our zero-landfill recycling process: (1) Secure collection from your location. (2) Certified data destruction for all storage devices. (3) Manual disassembly and material segregation. (4) Hazardous material safe extraction (mercury, cadmium, lead). (5) Metal recovery — copper, aluminium, gold, silver. (6) Plastics recycled through certified processors. (7) Compliance documents issued.

Question 17

What certifications does Ewaste Kochi hold?

Accepted Answer

Ewaste Kochi holds: CPCB Authorization as an e-waste recycler, Kerala State Pollution Control Board (KSPCB) registration, ISO 14001:2015 Environmental Management certification, and ISO 9001:2015 Quality Management certification. We also comply fully with E-Waste (Management) Rules 2022 and DPDP Act 2023.

Question 18

Can businesses avail ITAD services?

Accepted Answer

Yes. We specialize in corporate ITAD for businesses of all sizes — from startups to large enterprises. Services include on-site IT asset audit, certified data destruction, value recovery for working equipment, multi-location pickup coordination, EPR certificates, and complete audit-ready compliance documentation. We have served IT companies, banks, hospitals, and government agencies across Kerala.

Question 19

Do you handle battery recycling separately?

Accepted Answer

Yes. We accept and responsibly recycle all battery types including laptop batteries, mobile phone batteries, UPS and inverter batteries, lead-acid batteries, lithium-ion batteries, and industrial batteries. Battery disposal follows strict hazardous waste handling protocols in compliance with Battery Waste Management Rules 2022.

Question 20

How can I contact Ewaste Kochi?

Accepted Answer

Contact us at: Phone/WhatsApp: 75 0055 5454 (Mon–Sat, 9 AM–6 PM). Email: info@ewastekochi.com. Online form: ewastekochi.com/contact/. Office: Door No. 34/1406, 2nd Floor, Palarivattom, Kochi, Kerala 682025.

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